News
Smartglasses: The Future of Remote Service in the Seafood Industry
In the seafood processing industry, every minute of downtime can lead to wasted product and lost money. That's why quick and effective service is so important.
To help our customers around the world, we are now using smartglasses to provide faster, real-time support – no matter where they are.
The smartglasses work by letting our technicians see exactly what the customer is looking at. This means technicians can guide customers step-by-step to solve problems, all without needing to be there in person.
Jess Kristensen, Sales Director, is excited to give the costumers this option, “With smartglasses, we can instantly understand what’s going on and provide them with the necessary information so they can solve it themselves”.
Breaking Language Barriers
Smartglasses also have a feature that translates speech in real-time. This means technicians and customers can speak in their own language, and the glasses will translate it, so everyone can understand each other clearly.
Jakob Frilev, Production Manager, explains, “With real-time translation, language is not a problem. We can make sure our customers always get the help they need.” He adds, “Our customers can rely on us for help at any time, whether they're in Europe, Asia, or the US.”
“By offering remote support, we can fix issues quickly, saving our customers both time and money."
Faster Service, Less Waiting
Smartglasses help us solve problems faster. And that’s crucial in the business.
Technicians don’t need to travel to fix issues; they can help customers immediately from anywhere, reducing wait times and keeping the customer’s operation running smoothly. Jakob Frilev adds, “By offering remote support, we can fix issues quickly, saving our customers both time and money.”
Helping The Environment
The reduction of travel using smartglasses helps lower carbon emissions and supports sustainability goals.
Jess Kristensen says, “Using smartglasses means we can reduce travel, which is better for the planet and more cost-effective. Our technicians can help directly from Denmark – and we are confident that it will significantly improve our remote support.”
For Further Information
Plese contact Jakob Frilev, Production Manager, at +45 30 29 11 54 or jft@beritech.dk.
